Return Policy

At Wifi Kart, we strive to provide the highest quality products and an exceptional shopping experience. However, if you’re not completely satisfied with your purchase, we’re here to make the return process as seamless as possible. Please review our return policy to ensure a smooth return or exchange experience.

1. Eligibility for Returns

We accept returns under the following conditions:

• Product Condition: Items must be unused, in the original packaging, and in the same condition as when you received them.
• Return Window: You may return most products within 30 days from the date of purchase. Items returned after 30 days will not be eligible for a refund or exchange.
• Proof of Purchase: To process your return, we require a valid proof of purchase, such as an order confirmation email or receipt.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Opened software or digital downloads
• Gift cards or store credit
• Perishable goods
• Items marked as final sale or clearance

For questions about specific products, please contact our support team before initiating a return.

3. How to Initiate a Return

To begin the return process, follow these simple steps:

1. Contact Customer Support: Email us at [insert email] or call [insert phone number] with your order number and reason for the return. Our customer service team will guide you through the next steps and provide you with a Return Authorization Number (RA#).
2. Pack the Item Securely: Once you receive your RA#, carefully pack the item in its original packaging. Include all accessories, manuals, and other components that came with the product. Make sure the RA# is clearly marked on the outside of the package.
3. Ship the Item: You are responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

Our return address is: Bartram Park 12724 Gran Bay Parkway West Suite 410 Jacksonville, FL 32258.

Return shipping costs are non-refundable unless the return is due to a defective or incorrect product. In such cases, Wifi Kart will cover the shipping cost.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you via email. The inspection process typically takes 3-5 business days. Based on the inspection, we will determine whether your return qualifies for a refund.

• Approved Returns: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items returned with missing components or damaged packaging).
• Rejected Returns: If the item does not meet our return criteria, we will notify you and ship the item back at your expense.

5. Exchanges

If you received a defective or incorrect product, we will gladly exchange it for the correct item. Contact us within 30 days of receiving your order to arrange an exchange. We will cover the shipping costs for sending you the replacement product.

Please note that exchanges are subject to product availability. If the item is out of stock, we will offer a full refund or suggest an alternative product of equal value.

6. Restocking Fees

In some cases, a restocking fee of up to 15% may apply, particularly for items that are returned with signs of use, missing packaging, or missing components. Restocking fees will be deducted from your refund amount. Please ensure your return is complete and in like-new condition to avoid any restocking charges.

7. Return of Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please follow these steps to resolve the issue quickly:

1. Contact our support team immediately at contact@wifikart.us or +1-(904) 717 8714 and provide details of the damage or defect.
2. We may ask for photos or additional information to assess the issue.
3. We will arrange a replacement or refund for defective or damaged products, including covering the cost of return shipping.

8. Cancellations and Order Modifications

Cancellations: You may cancel your order at any time before it ships. Once the order has shipped, it will be subject to our return policy. To cancel an order, please contact us at contact@wifikart.us.

Order Modifications: If you need to change your order (e.g., updating shipping address, adjusting quantities), contact us immediately. Modifications are only possible before the order is shipped.

9. Refund Processing Time

Refunds are typically processed within 5-10 business days of receiving your returned item. However, depending on your payment method, it may take additional time for the refund to appear in your account.

If you haven’t received your refund within 10 business days, please check with your bank or credit card company, as it may take some time for your refund to post officially. If you still have not received your refund after completing these steps, please contact us at contact@wifikart.us.

10. International Returns

At this time, Wifi Kart does not offer free return shipping for international orders. International customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service for all international returns to ensure the safe arrival of your package.

11. Sale Items

Only regularly priced items are eligible for a refund. Sale items or items purchased during promotional events may not be refunded or may only be eligible for store credit. Please review the terms of the sale before purchasing.

12. Returning Gifts

If you received an item as a gift and would like to return it, please contact our customer service team. We will process the return in exchange for store credit, or we can arrange an exchange if the gift item was defective or damaged.

13. Late or Missing Refunds

If you haven’t received your refund yet, please do the following:

• Check your bank or credit card account.
• Contact your bank, as refunds may take some time to post.
• If you’ve done the above and still haven’t received your refund, contact us at contact@wifikart.us.

14. Contact Information

If you have any questions or need assistance with a return, please contact our customer service team:

• Email: contact@wifikart.us
• Phone: +1-(904) 717 8714
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM

15. Your Satisfaction is Our Priority

At Wifi Kart, we are committed to providing excellent customer service and ensuring you are completely satisfied with your purchase. If you have any concerns or feedback about our return policy, please don’t hesitate to reach out to us. Your experience is important to us, and we are always here to assist you.

Note: This return policy is subject to change without notice. Please review the policy periodically for any updates